Effective Date: 13/12/2024

NP Plant and Tool Hire ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and store your information when you use our website, services, and equipment hire.

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1. Information We Collect

We may collect and process the following types of personal data:

1. Personal Identification Information:
   • Name, email address, phone number, postal address, photo ID, and utility bill copies for identity verification.
2. Payment Information:
   • Payment details are processed securely via third-party services (Stripe and PayPal). We do not store your payment information.
3. Hire Details:
   • Information about the equipment you hire, including hire dates, delivery preferences, and service history.
4. Website Usage Data:
   • IP address, browser type, and pages visited (via cookies or analytics tools).

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2. How We Use Your Information

We use your personal data for the following purposes:

1. Service Delivery:
   • To process your hire requests and deliver the equipment or services you’ve ordered.
2. Communication:
   • To contact you regarding your order, updates, or promotions (with your consent).
3. Payment Processing:
   • To process payments securely through Stripe or PayPal.
4. Legal Compliance:
   • To comply with legal and regulatory obligations, such as record-keeping and fraud prevention.
5. Improvement:
   • To analyze website performance and improve our services.

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3. How We Share Your Information

We may share your data with:

1. Service Providers:
   • Third-party companies essential to our operations, including Stripe, PayPal, and Booqable.
2. Legal Authorities:
   • If required by law, such as in response to a court order or investigation.
3. Business Transfers:
   • If our business is sold or merged, your data may be transferred to the new owners.

We will never sell your personal data to third parties.

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4. How We Store Your Information

1. Storage Duration:
   • We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., 6 years for tax compliance).
2. Identity Verification:
   • Copies of your photo ID and utility bill are stored securely and retained for fraud prevention purposes.
3. Data Security:
   • We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.

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5. Your Data Protection Rights

You have the following rights under the UK GDPR:

1. Access:
   • Request a copy of the personal data we hold about you.
2. Correction:
   • Request correction of inaccurate or incomplete data.
3. Deletion:
   • Request deletion of your data ("right to be forgotten"), subject to legal requirements.
4. Restriction:
   • Request restricted processing of your data.
5. Data Portability:
   • Request transfer of your data to another organization.
6. Objection:
   • Object to the processing of your data for direct marketing.

To exercise these rights, contact us at:
[email protected] or 07356075981.

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6. Cookies and Tracking

Our website uses cookies to improve your browsing experience. Cookies collect information such as:

• Pages visited.
• Time spent on the site.
• Your preferences.

You can manage or disable cookies through your browser settings. For more details, refer to our Cookie Policy.

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so please review their policies independently.

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8. Updates to This Policy

We may update this policy occasionally to reflect changes in our services or legal obligations. The latest version will always be available on our website.

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9. Contact Us

If you have questions or concerns about this policy or how your data is handled, please contact us:

NP Plant and Tool Hire
Unit 22, Beacon Court, Ollerton, Newark, Notts, NG22 9QL
Email: [email protected]
Phone: 07356075981